17
Nov
2009
Unsolicited Commercial E-mail (Anti-Spam) Policy PDF Print E-mail
Written by The Administrator

Celt Media -SPAM (UCE) Accepted Use Policy*

The abuse and misuse of e-mail is a serious problem, and Celt Media will not tolerate it. If you have been the victim of SPAM sent by one of our customers, please Copy and Paste the e-mail, including its COMPLETE headers. Likewise, we also block reported Spam servers from sending e-mail to our clients.

We also support the efforts of the following SPAM fighting organizations (A Partial List):


DEFINITION of UCE (Unsolicited Commercial E-mail), or SPAM:

The Following is considered SPAM:

  • Any unsolicited commercial electronic messages. This includes messages sent via email, instant messaging and SMS.
  • Unsolicited postings to newsgroups advertising any IP or URL hosted by Celt Media. That is, if the purpose of the newsgroup is NOT designed for such postings.
  • The use of webpages set up on Celt Media Servers that allow SPAM-ing (also known as "ghost sites") that directly or indirectly reference customers to domains or IP addresses hosted by Celt Media. This includes participation in:
    • POP-up Advertising. Windows that pop up when you visit another site that display your website.
    • Mass Email marketing services.
  • Solicited email lists where the solicitation has not been provided, by the recipient, for the direct receipt of electronic messages from Celt Media Client.
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to facilitate a means to SPAM.
  • Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.

The following is NOT SPAM:

  • Any E-mail sent to anyone that has requested information through direct correspondence with the sender: E-mail, phone, verbal, or other communication. They Opt-In to get email from the sender, however, this does not include email marketing list services which falls into the definition of spam.
  • E-mail to any Membership/Group lists that you are a member that promote such activity. We understand that some Group Lists are dedicated to such information to the group, but the content of the message must not violate accepted practices of the group. If you are not sure that your message will be considered SPAM, then we suggest that you contact the List moderator for approval.

REPERCUSSIONS OF SPAM:

Across the Web, it is generally accepted that SPAM (Unsolicited Commercial E-mail) is an inconsiderate and improper business practice.

To Celt Media

  • SPAM is not only harmful because of its negative impact on consumer attitudes toward Celt Media, but also because it can overload Celt Media network and resources, especially on our shared server environments.

To Our Providers:

  • Since SPAM is unsolicited, users who receive SPAM often become angry and send complaints to our upstream providers. This upsets our providers who abhor SPAM for the same reasons that Celt Media does - it causes negative consumer attitudes and drains resources. We strive to maintain favorable business relationships in the Web community and obviously will not allow any practice that threatens these relationships.
  • Fines may be levied by upstream providers in excess of $300 per day, while rectifying an account that is creating Spam

PUNITIVE MEASURES FOR SPAM: (Directed towards our hosted clients)

  • Celt Media reserves the right to terminate or suspend, without warning, any account that violates this policy. Usage of Celt Media services constitutes acceptance and understanding of this policy. Celt Media reserves the right to decide what it considers "SPAM", "UCE", "mail bombing", or "bulk e-mail", and to determine from all of the evidence whether or not the e-mail recipients were from an "opt-in" e-mail list.
  • Any fines levied by upstream providers will be passed on to the offending account, and the balance will become due immediately.

Should you choose to e-mail from the Servers at Celt Media, especially if you use mailing lists, you must read and adhere to the following guidelines, which are offered as a statement of Internet standards and best current practices for proper mailing list management and preventing e-mail abuse.

Basic Mailing List Management Principles for Preventing Abuse

01The e-mail addresses of new subscribers must be confirmed or verified before mailings commence. This is usually accomplished by means of an e-mail message sent to the subscriber to which s/he must reply, or containing a URL which s/he must visit, in order to complete the subscription. However it is implemented, a fundamental requirement of all lists is the verification of all new subscriptions.

02 Mailing list administrators must provide a simple method for subscribers to terminate their subscriptions, and administrators should provide clear and effective instructions for un-subscribing from a mailing list. Mailings from a list must cease promptly once a subscription is terminated.

03 Mailing list administrators should make an "out of band" procedure (e.g., a means of contact by which messages may be sent for further correspondence via e-mail or telephone) available for those who wish to terminate their mailing list subscriptions but are unable or unwilling to follow standard automated procedures.

04 Mailing list administrators must ensure that the impact of their mailings on the networks and hosts of others is minimized by proper list management procedures such as pruning of invalid or undeliverable addresses, or taking steps to ensure that mailings do not overwhelm less robust hosts or networks.

05 Mailing list administrators must take adequate steps to ensure that their lists are not used for abusive purposes. For example, administrators can maintain a "suppression list" of e-mail addresses from which all subscription requests are rejected. Addresses would be added to the suppression list upon request by the parties entitled to use the addresses at issue. The purpose of the suppression list would be to prevent subscription of addresses appearing on the suppression list by unauthorized third parties. Such suppression lists should also give properly authorized domain administrators the option to suppress all mailings to the domains for which they are responsible.

06 Mailing list administrators must make adequate disclosures about how subscriber addresses will be used, including whether or not addresses are subject to sale or trade with other parties. Once a mailing list is traded or sold, it may no longer be an opt-in mailing list. Therefore, those who are acquiring "opt-in" lists from others must examine the terms and conditions under which the addresses were originally compiled and determine that all recipients have in fact opted-in specifically to the mailing lists to which they are being traded or sold.

07 Mailing list administrators should make adequate disclosures about the nature of their mailing lists, including the subject matter of the lists and anticipated frequency of messages. A substantive change in either the subject matter or frequency of messages may constitute a new and separate mailing list requiring a separate subscription. List administrators should create a new mailing list when there is a substantive change in either the subject matter or frequency of messages. A notification about the new mailing list may be appropriate on the existing mailing list, but existing subscribers should never be subscribed automatically to the new list. For example, if Company A acquires Company B, and Company B has compiled opt-in mailing lists, Company A should not summarily incorporate Company B's mailing lists into its own.

*This SPAM (UCE) Accepted Use Policy and all other Celt Media policies are subject to change by Celt Media without notice. Continued usage of the services after a change to this policy is implemented and posted on the Celt Media site constitutes your acceptance of such change or policy. We encourage you to regularly check the Celt Media site and with your Account Manager for any changes or additions.

Last Updated on Monday, 04 January 2010